Multiple Regions - Total loss of service - Authentication Data Customers

Resolved
Resolved

Service has now been restored

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Updated

Our network engineering team is happy with the traffic levels and subscriber numbers, healthy for the time of day. We will continue to monitor the device for a further hour.

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Updated

The supplier's network engineering team is still closely monitoring the device. Traffic is slowly climbing still. Further information will be provided within the next update due time. 28/09/2022 12:45:00

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Updated

The supplier's engineering team has advised the partner interfaces are now back up and subscriber numbers are recovering. We are closely monitoring the device to ensure no further drops. Further information will be provided within the next update due time. (28/09/2022 11:45:00)

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Updated

The supplier's network engineering team has advised the device has failed at 08:13a. Work is now ongoing to resolve. Impact is currently being reassessed.

Further information will be provided within the next update due time 10:45

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Updated

The supplier's engineering team has advised we are seeing routes recovering, they are bringing them up gracefully.

Some customers will see service coming back.

Further information will be provided within the next update due time 09:00

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Updated

The supplier's engineering team is currently working to bring the impacted peers up.

Current estimate for completion is 08:00am

Further information will be provided within the next update due time 08:30

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Identified

We have identified a fault with Copper Authentication again, after speaking with our Supplier they have made us aware that the repair yesterday did not fully solve the issue and they have had to replace the box.

Engineers have been completing this during the course of this Morning.

Next update due: 8:00

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Began at:

Affected components
  • Connect
    • Business Broadband (ADSL, FttC/P)