[Major Outage] UK Service Outage

Identified
Identified

We have identified that the issue is with our upstream telephony provider, which is currently experiencing a widespread network outage affecting outbound calls to UK landlines.

Our engineering team is actively monitoring the situation. We are awaiting a formal update from the upstream provider and will provide further information as soon as it becomes available.

We apologise for the disruption and appreciate your patience while the upstream provider works to restore service.

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Investigating

We are investigating an issue with our telephony service.

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Began at:

Affected components
  • Communicate
    • Hosted Telephony
    • SIP Trunks