Multiple Regions - Total loss of service - Authentication Data Customers

Resolved
Resolved

Service has now been restored. We are completing final checks and any related incidents have been passed back for re-test. RCA and Resolution details to follow.

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Recovering

We can see authentication passing through our network from our Supplier.

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Updated

Update from Supplier:

We have engaged network engineering teams who carried out works this morning under ECRQ-119829. Investigations are ongoing. Further information will be provided within the next update due time.

Next Update: 27/09/2022 09:30:00

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Updated

We have spoken to our Supplier, and they have confirmed they are experiencing an issue with Authentication Hand-Off.

They are currently working to identify the root cause and implement the appropriate resolution. The service impact is currently unknown at this time. Further information will be provided within the next update due time.

Next Update Time: 27/09/2022 09:25:00

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Investigating

We are seeing high errors on Copper Services with Openreach, we have logged this and looking into the issue with OR

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Began at:

Affected components
  • Connect
    • Business Broadband (ADSL, FttC/P)