[Major Outage] UK Service Outage

We've now resolved the incident. Thanks for your patience.

We've seen service stable for around 1 hour and are upstream confirmed things have stabilised

Sadly, we have seen the fault return.

We have not yet received a formal update from our upstream provider. However, we have observed services beginning to recover over the last 10 minutes, with outbound calling successfully completing for some customers.

We are continuing to monitor the situation closely while the provider works to fully restore service. Until we receive confirmation from the upstream provider, we cannot confirm that the incident has been fully resolved.

We will provide a further update as soon as we receive official confirmation or if the situation changes. Thank you for your patience.

We have identified that the issue is with our upstream telephony provider, which is currently experiencing a widespread network outage affecting outbound calls to UK landlines.

Our engineering team is actively monitoring the situation. We are awaiting a formal update from the upstream provider and will provide further information as soon as it becomes available.

We apologise for the disruption and appreciate your patience while the upstream provider works to restore service.

We are investigating an issue with our telephony service.